CO-MANAGED
IT SUPPORT
We work alongside your internal IT team, providing expert support, enterprise-grade tools, and scalable solutions to enhance performance, security, and efficiency.
Your existing IT team deserve a true partner
At Lantech, our co-managed IT support works seamlessly alongside your internal team to strengthen your IT operations. This means:
Access to advanced expertise and tools that bridge the skills gap in your existing team while supporting them through complex IT challenges and cybersecurity needs.
Scalability and flexibility that adapts to your evolving business needs. Gain additional resources during growth, project launches, or challenges without long-term commitments.
Improved cost and operational efficiency that improves your IT performance without the risk of hiring full-time staff.
With Lantech, your IT becomes a flexible, efficient, and strategic asset that grows with your business.
Focus on your business
Supports digital transformation by freeing internal teams for strategy.
Specialist knowledge
Provides access to specialised knowledge for complex IT challenges.
Streamlined support
Helps your internal IT team to reduce disruptions by using better documentation and reliable systems.
Your co-managed IT services include
● The option of remote and on-site support
● App-based ticketing and support
● AI-based ransomware protection
● Live reporting
● Consistently proactive maintenance
● 24/7 monitoring of your IT system
● Integrated security
Co-managed IT support services for these sectors
Your sector has challenges that are unique to its daily operations. This is why we’re proud to have extensive experience co-managing IT support across companies within the below sectors.
Our knowledge, experience and understanding mean you’ll receive cost-effective, tailored, co-managed IT support that adds value to your organisation.
See how our co-managed support can help you to achieve your business objectives.
- RHospitality
- RProfessional Services
- RTrade Unions
- RFacilities Management
- RManufacturing
Your business deserves a partner not a supplier
Help where and when your internal IT team needs it
Co-managed IT support is sometimes seen as an added expense rather than a strategic partnership that drives business value.
At Lantech, we collaborate with your internal team to understand your business goals and tailor our services to complement your operations. Our aim is to deliver real, measurable value to your organisation.
Support from our people to yours
Our co-managed IT support is built on collaboration. By combining our expertise with your team’s knowledge and communicating person-to-person, we find a faster way to resolve issues and keep your business focused on value-adding work.
Genuine, clear, with no hidden agenda
We simplify IT by working transparently with your team to help reduce frustrations and complexity. By communicating clearly and offering straightforward solutions, we make your IT systems work to add real value to your business.
Consistently best practice
Our co-managed IT support integrates the latest technologies and best practices with your internal processes. Backed by certified professionals, we deliver expertise to strengthen and future-proof your IT operations.
Do these IT frustrations sound familiar?
Expertise in the old way of doing things, but not the new
Your in-house IT team may need support on technology and systems they aren’t used to using. With our help, we can make sure they use optimal processes, systems and fixes for any challenges.
A lack of time and limited resources to complete valuable tasks
Poor documentation causing downtime
When something goes wrong, it can be caused by not following the right processes or keeping documentation. For example, if a staff member leaves, the information only they know can be lost. Our team backs up all changes and correspondence, so no knowledge is ever gone.
Risks to security
Your organisation needs to keep up to date with the latest IT security, or it could fall foul of cyberattacks. Our team makes sure you have the right level of protection in place to ward off threats and recover should one be successful.
Challenges when scaling
Your internal IT team has a limit to the amount of work it can handle before they need support. As your business grows, outsourcing that support means you can scale without the risk of hiring full-time staff members.
Frustration with IT across your organisation
When employees encounter IT issues, and there is a lack of timely and effective support, it can lead to frustration and decreased morale. This, in turn, can impact overall employee productivity and satisfaction.
In contrast, with Lantech, our services offer:
Expertise from professionals
Expertise from professionals who are certified to the latest technology standards. They can help your internal team overcome any knowledge gaps they may have.
Developed processes
Developed processes and ways of documenting information. This means information remains accessible, and when downtime occurs, fixes can be made faster.
Enhance cybersecurity
Cybersecurity that can grow with your business in a way that keeps your information safe.
It’s time for better fully managed IT support
Improve your IT performance and efficiency
Your internal IT team likely has loads of value-adding tasks you’d like them to focus on, but they often get disrupted by routine maintenance.
Our co-managed support means we can pick up these jobs, meaning your internal team can focus more on strategic goals.
Get scalable & flexible IT support
This helps your IT to adapt seamlessly during growth, projects, or unexpected challenges and evolve with your business.
Cost optimisation
With co-managed IT support, your internal team get to share their workload with expert partners.
You’ll be able to reduce in-house staffing needs, avoid overstaffing during peaks, and access a complete suite of tools for support, cybersecurity, and more.
What happens when you contact us?
IT Proposal: Shortly after the consultation, we’ll walk you through a proposal outlining our suggestions.
Onboarding: If you’re happy with our service level agreement (SLA) proposal, we’ll schedule an onboarding session. Here is where you’ll meet your dedicated account manager, who will begin the process of your co-managed IT support.
Co-managed IT Support FAQ
What is the difference between fully managed IT support and co-managed IT support?
Co-managed IT support is a type of Managed Service Provider (MSP). It’s where an external IT company like Lantech collaborates with your internal IT team. The external team can support your internal one with anything they need, such as expertise, technology and resources, to maintain a secure, efficient and cost-effective system.
In contrast, fully managed IT support is for companies that don’t have any internal IT team and need to outsource all of the work. In this instance, a company like Lantech steps in to run your entire IT system as if it were a part of your internal team.
How does Lantech ensure the security of our data and systems?
We provide end-to-end cyber security services tailored to your business needs, including:
● An assessment of your IT threats: We scan, identify and quickly address threats to your IT systems, making sure you have the right level of security.
● Tailored security support: We make sure any security plans fit into your wider business strategy, ensuring the right level of threat protection for existing areas and the ones you’d like to expand into.
● Consistent monitoring: We consistently monitor for any cybersecurity threats, responding quickly should we spot any to keep your business secure.